Run your waiting room, not a paper register

Outpatient (OPD) clinics and polyclinics in India, from a single-doctor practice to a clinic with several doctors and branches. The first release is built for General Medicine; a paediatrics pack is on the roadmap.

Yes. Start with tokens and the queue, and the doctor can keep writing on paper. When they’re ready, templates and repeat prescriptions keep typing to a minimum, and voice to prescription is coming soon.

No. There’s no server to run. We set everything up with you and train your staff.

No. OwnClinic runs in a web browser on any desktop, laptop or tablet. There is nothing to install and no server to keep in your clinic.

A computer or tablet at the front desk, one in each consultation room, and a stable internet connection. For printing, a normal A4/A5 printer or an 80 mm thermal printer works. The waiting-room display runs on any TV or monitor with a web browser.

Book a demo on WhatsApp and we will walk through a full visit using your clinic’s workflow. If it fits, we set up your doctors, tariffs, prescription templates and letterhead with you, then train your staff before your first live day.

Each person only sees the screens for their job, so a receptionist learns registration, tokens and billing, and a nurse learns vitals. Doctors can work from the keyboard with templates and shortcuts. Pilot clinics get hands-on training for every role.

Yes. We import your patient list from Excel or CSV at setup. Patients who aren’t on a list can be registered on their next visit in under 30 seconds.

Prescription instructions, WhatsApp messages and the waiting-room TV are for patients, so they work in English, Tamil and Hindi, with Kannada coming soon. Each patient’s language is saved on their record. Staff screens are in English.

Yes. Each doctor has their own queue tab and appointment column, and owners can switch between branches after one sign-in.

The first release needs an internet connection. An offline mode that keeps the front desk and consultation working, and syncs when the connection is back, is on the roadmap.

Your letterhead, the doctor’s name and registration number, the diagnosis, medicines with generic names in capitals, dose, frequency and duration, instructions in the patient’s language, and the follow-up date. It prints on A4, A5 or 80 mm thermal paper, or goes to the patient as a PDF on WhatsApp.

Signing locks a prescription so it can’t be quietly changed. A correction creates a new version, and the original is kept, so the record always shows what was given and when.

Booked patients have 15-minute slots that can’t be double-booked. Walk-ins get a token at the front desk. Both appear on the same live queue, and missed appointments go to a no-show list for recall.

Consultations and procedures go on the bill as GST-exempt health services (SAC 9993). Taxable items such as dispensed medicine (HSN 3004) carry CGST and SGST on the same bill. Your tariffs and tax settings are set up with you; check them with your accountant.

Cash, UPI QR, card, or a Razorpay payment link sent to the patient. Part payments are allowed and outstanding dues are tracked per patient. The day-end report and an Excel export are ready for your accountant.

Yes, with a reason recorded on the bill. A discount above 10% needs the owner’s approval.

OwnClinic sends appointment confirmations, a reminder 24 hours before, prescriptions and receipts from approved message templates in the patient’s language. If a WhatsApp message fails, an SMS is sent instead, and both appear in the message log with their delivery status.

No. Patients receive everything on WhatsApp or SMS. An optional patient app is on the roadmap.

Your clinic does. We store it to run the service, log every access, and never sell it or share it for advertising.

Treatment and messaging consent are recorded with a timestamp at registration, patients can withdraw consent, every view or change of a patient record is written to an audit log, and staff only see what their role allows. The Act’s main duties apply in full by May 2027. You remain responsible for how your clinic uses the data; OwnClinic gives you the records to show it.

Only the roles you allow. Owners control a permission matrix for receptionists, nurses and doctors, and the audit log shows who opened which record and when. Owners and doctors sign in with an SMS code as a second step.

In India, on AWS in Mumbai.

Records are kept for 5 years by default.

Yes. Your clinic can export all its data at any time, and you can cancel whenever you like.

The first release has no AI. Voice to prescription, audio prescriptions and AI notes are coming soon.

After the doctor signs, the patient gets a WhatsApp voice note that explains each medicine, the dose and the advice in their own language. It helps patients who find a written prescription hard to read.

The doctor dictates during the consultation, and AI turns it into a draft with diagnosis, medicines, dose and advice. The doctor edits it and signs.

No. Nothing from AI reaches a patient without the doctor’s review and signature.

Free Queue is ₹0. Starter is ₹599 a month, Pro ₹1,199 and Clinic Plus ₹2,499, plus 18% GST. Paying yearly gives you 2 months free. There is no commission on bookings.

Each plan includes WhatsApp credits. Top-ups cost ₹0.25 per message, and the Messages screen shows your balance and every message sent.

You can record a patient’s ABHA number today. ABHA verification and record sharing through ABDM are on the roadmap.

A pilot is running in Bangalore from December 2026 with a small group of General Medicine clinics. Pilot clinics get set-up and training, a direct line to the product team, and early access to new modules. The first 30 clinics get 40% off the yearly plan for life.